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Halden Office Chair
If a chair isn't right for you, returns and exchanges are simple. Below is everything you need to know about returning an item and getting your money back.
What's your return window?
You have 14 days from delivery to request a return or exchange. Items must be unused, in original condition, with all original packaging, tags, and accessories included.
How do I start a return or exchange?
Contact us at hello@seatik.com or WhatsApp +971 58 560 4726 (Mon–Fri, 8am–5pm GST). Requests approved before 3pm (Gulf Standard Time) on a business day are actioned the same day; anything after 3pm is picked up the next business day. Once approved, we'll arrange collection and send you full instructions.
Does it cost anything?
Exchanges are always free — we collect the original item and deliver the replacement at no charge. Returns for a refund carry a collection fee of AED 45 per package, which can be deducted from your refund if you prefer.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item, and are issued to your original payment method.
What if my item arrives damaged or faulty?
Contact us within 14 days of delivery with your order number and photos of the issue, and we'll arrange a free replacement or a full refund.
What if my return is lost or damaged on the way back to you?
Contact us right away. We'll work with our courier to investigate and, depending on what they find, arrange a replacement or refund. For damage claims, please reach out within 48 hours of the item leaving your hands.
Questions about a return, exchange, or refund: